Terms & Conditions
Effective Date: May 18, 2026
Last Updated:
Province of Operation: Ontario, Canada
1. Introduction
These Terms and Conditions (“Terms”) govern all services, communications, transactions, agreements, digital interactions, and business relationships between Crab House Marketing (“Company,” “we,” “our,” or “us”) and any client, customer, visitor, business, organization, or individual (“Client,” “you,” or “your”) engaging with the Company in any manner. By accessing our website, contacting us, requesting quotations, approving proposals, making payments, using our services, or engaging with our social media platforms, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.
These Terms are intended to reduce misunderstandings, clarify responsibilities, establish professional expectations, and protect both the Company and the Client from avoidable disputes commonly arising in the creative, marketing, branding, advertising, social media, and digital services industries. These Terms shall be interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
2. Nature of Services
The Company provides creative, marketing, advertising, branding, digital media, social media, design, strategy, and related professional services. Services may include, but are not limited to, graphic design, logo creation, brand identity development, content creation, social media management, advertising campaign development, video editing, photography coordination, digital marketing consultation, SEO services, website design, copywriting, print media design, promotional campaigns, digital asset production, and freelance marketing support.
Because the Company operates within creative and strategic industries, many services involve subjective artistic interpretation, evolving creative direction, platform dependency, audience behavior, and collaborative decision-making. The Client understands that creative work may vary based on trends, business goals, platform algorithms, audience engagement, and subjective preferences. While the Company strives to deliver professional and commercially effective work, the Company does not guarantee that all creative concepts or campaigns will align perfectly with every personal taste, business expectation, or financial goal.
3. Quotations, Approvals, and Project Scope
Any quotation, proposal, estimate, package, invoice, timeline, campaign outline, strategy recommendation, or creative brief provided by the Company is based on the information available at the time of preparation. Once the Client provides written approval, payment, confirmation through email, social media message, verbal approval supported by communication history, or any action indicating acceptance of the project, the agreed scope becomes binding.
The Company’s responsibilities are limited to the services specifically outlined in the approved scope of work. Any request, modification, addition, or expansion outside the originally approved scope may result in additional charges, revised timelines, or the requirement of a new agreement. This includes excessive revisions, additional design concepts, platform management outside agreed channels, urgent delivery requests, additional deliverables, or substantial strategic changes introduced after project commencement.
The Client acknowledges that unclear instructions, delayed feedback, inconsistent direction, or repeated changes may affect project efficiency, delivery schedules, pricing, and final outcomes. The Company reserves the right to refuse requests that are unreasonable, abusive, outside professional standards, unlawful, or inconsistent with the originally agreed project direction.
4. Payments and Financial Obligations
The Client agrees to pay all invoices, deposits, retainers, taxes, platform expenses, advertising budgets, subscriptions, printing expenses, third-party costs, and service fees associated with the project according to the agreed payment schedule. A deposit may be required before work begins, and such deposit compensates the Company for project reservation, planning, research, administrative preparation, creative allocation, and business opportunity costs.
Unless otherwise agreed in writing, all payments are final and due by the stated invoice deadline. The Company reserves the right to suspend work, delay delivery, restrict access to files, pause campaigns, revoke editing access, remove published content, or terminate services if payment obligations are not fulfilled.
Late payments may incur additional administrative fees, interest charges where legally permitted, or collection-related costs. The Client agrees to remain responsible for any reasonable legal, administrative, or recovery expenses associated with unpaid balances. The Company also reserves the right to decline future projects from Clients with histories of delayed, disputed, or incomplete payments.
5. Refunds and Chargebacks
Due to the custom, strategic, digital, and creative nature of the Company’s services, refunds are generally not provided once work has commenced. Deposits are non-refundable because the Company allocates time, scheduling, research, planning, and creative resources specifically for the Client’s project. The Client understands that creative work involves labor, expertise, consultation, and development processes that cannot be reversed once completed.
Refunds will not be issued merely because the Client changes business direction, changes personal preference, experiences dissatisfaction based solely on subjective taste, decides not to continue the project, fails to use the deliverables, experiences lower-than-expected business results, or receives differing opinions from third parties regarding the creative work.
Unauthorized payment reversals, fraudulent disputes, or chargebacks made after services have been delivered may result in legal action, recovery proceedings, account restrictions, service termination, and additional claims for damages and administrative costs.
6. Revisions, Creative Direction, and Approval Responsibility
The Company may provide revision opportunities as part of a project; however, revisions are intended to refine approved concepts rather than completely restart or redesign projects repeatedly. Excessive revision requests, contradictory feedback, delayed approvals, or substantial changes after concept approval may result in additional charges and revised timelines.
The Client is solely responsible for carefully reviewing all proofs, drafts, mockups, captions, advertisements, spelling, contact details, pricing information, URLs, usernames, dimensions, print specifications, and other deliverables before providing final approval. Once approval is provided, the Company shall not be responsible for any errors that were present in the approved version, including typographical mistakes, incorrect business details, social media handles, pricing inaccuracies, or print-related issues resulting from approved artwork.
The Client acknowledges that subjective dissatisfaction after approvals does not constitute professional negligence or grounds for refund claims.
7. Intellectual Property and Ownership Rights
All preliminary concepts, drafts, creative strategies, mockups, source files, editable files, working files, layered documents, production assets, unpublished concepts, and unfinished materials remain the intellectual property of the Company unless otherwise agreed in writing. Ownership of final approved deliverables transfers to the Client only after full payment has been received.
Unless specifically stated in writing, the Client receives rights only to the final approved deliverables and not to editable production files, source files, raw footage, layered design files, project structures, proprietary workflows, fonts, stock assets requiring separate licenses, or internal strategy documents.
The Client agrees not to claim authorship of the Company’s work, remove credits where applicable, resell unfinished concepts, or use unpaid work commercially. The Company reserves the right to showcase completed projects, campaign visuals, branding work, advertisements, website designs, social media content, and related deliverables in portfolios, marketing materials, competitions, social media platforms, presentations, and promotional content unless a separate written confidentiality agreement prohibits such use.
8. Third-Party Platforms, Vendors, and External Services
The Company may utilize or integrate third-party platforms, applications, software, printers, advertising networks, hosting providers, payment processors, or digital tools including services provided by Meta Platforms, Google, Canva, Adobe, and Wix.
The Company shall not be liable for platform outages, disabled accounts, rejected advertisements, policy violations, algorithm changes, technical restrictions, suspended business pages, copyright claims initiated by third parties, reduced social media reach, changes in platform functionality, payment gateway issues, software limitations, hosting failures, printing defects caused by vendors, or losses resulting from third-party services outside the Company’s direct control.
The Client understands that digital platforms frequently modify algorithms, advertising rules, monetization policies, and content visibility systems, which may impact campaign performance and online visibility without prior notice.
9. Marketing, Advertising, and Performance Disclaimer
The Client acknowledges that marketing, branding, SEO, advertising, and social media performance are influenced by numerous factors beyond the Company’s control, including competition, market conditions, audience behavior, product quality, pricing, seasonality, economic conditions, consumer trends, platform algorithms, public perception, advertising budgets, and external events.
Accordingly, the Company does not guarantee sales increases, revenue targets, lead generation results, follower growth, search engine rankings, engagement metrics, website traffic, campaign profitability, viral reach, or any specific financial outcome. Any statistics, projections, forecasts, estimated reach, predicted impressions, estimated ROI, or strategic suggestions provided by the Company are estimates only and should not be interpreted as guarantees.
The Client agrees that dissatisfaction with marketing performance alone shall not constitute breach of contract, negligence, or grounds for refund.
10. Printing, Production, and Color Accuracy
The Client understands that colors, textures, materials, and final production output may vary between digital screens, mobile devices, printers, lighting conditions, fabrics, papers, packaging materials, and production vendors. The Company makes reasonable efforts to maintain design accuracy but cannot guarantee identical reproduction across all mediums.
Where the Company coordinates with third-party printers or production vendors on behalf of the Client, the Company acts solely as a facilitator unless otherwise agreed in writing. The Company is not responsible for delays, shipping issues, production defects, printing inaccuracies, damaged shipments, material quality concerns, or vendor-related losses caused by third-party suppliers.
The Client remains responsible for approving all print proofs, dimensions, specifications, quantities, and production details before final manufacturing.
11. Timelines, Delays, and Project Abandonment
Project timelines provided by the Company are estimates only and may change depending on revision volume, Client responsiveness, workload, emergencies, holidays, illness, technical issues, vendor delays, advertising approvals, or circumstances beyond reasonable control.
The Client agrees to provide timely feedback, approvals, content, account access, and requested information necessary for project progression. Failure to respond within a reasonable timeframe may delay the project substantially.
If the Client becomes inactive, unresponsive, or fails to communicate for more than thirty (30) consecutive days without prior written notice, the Company reserves the right to classify the project as abandoned. In such situations, the Company may close the project, retain all payments made, archive or permanently delete project files, and charge additional restart fees if the Client later wishes to resume work.
12. Client Conduct and Professional Relationship
The Company maintains a professional working environment and reserves the right to terminate services immediately where a Client engages in abusive, threatening, discriminatory, manipulative, defamatory, fraudulent, unlawful, or harassing conduct toward the Company, its representatives, contractors, collaborators, or affiliated vendors.
The Client agrees not to use the Company’s services for unlawful activities, misleading advertising, copyright infringement, hate speech, impersonation, scams, or any activity violating Canadian law, Ontario law, advertising standards, or platform policies.
Where services are terminated due to Client misconduct, the Company shall retain the right to payment for work completed and may refuse future services permanently.
13. Limitation of Liability
To the maximum extent permitted under Ontario and Canadian law, the Company shall not be liable for indirect, incidental, consequential, punitive, or special damages arising from the use of its services, including but not limited to loss of profits, revenue, reputation, business opportunities, data, social media visibility, advertising performance, search rankings, customer relationships, or operational disruptions.
The Company’s total cumulative liability for any claim, dispute, or loss shall not exceed the total amount actually paid by the Client for the specific service giving rise to the claim. The Client acknowledges that they are responsible for independently evaluating business decisions and that the Company does not provide legal, financial, accounting, or investment advice.
14. Indemnification
The Client agrees to indemnify, defend, and hold harmless the Company from any claims, lawsuits, liabilities, damages, costs, penalties, expenses, or legal proceedings arising from materials, information, instructions, advertisements, content, trademarks, logos, products, or statements supplied or approved by the Client.
This includes claims related to copyright infringement, trademark disputes, false advertising allegations, defamation, privacy violations, unauthorized use of content, misleading claims, regulatory breaches, or unlawful business activities associated with the Client’s business or campaign.
15. Privacy and Confidentiality
The Company respects the privacy and confidentiality of Client information and will make commercially reasonable efforts to protect sensitive business materials and personal information shared during the course of a project. However, the Client acknowledges that internet-based communication, cloud storage, social media platforms, and electronic transmissions cannot be guaranteed to be fully secure.
The Company may collect and process limited information necessary for project management, communication, invoicing, marketing, analytics, and service delivery in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
16. Force Majeure
The Company shall not be considered in breach of these Terms or liable for delays, interruptions, or failure to perform obligations resulting from circumstances beyond reasonable control, including but not limited to natural disasters, severe weather, cyberattacks, internet outages, labor shortages, government restrictions, illness, power failures, pandemics, transportation disruptions, platform outages, or emergencies affecting operations.
17. Governing Law and Dispute Resolution
These Terms shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes, claims, or legal proceedings arising from these Terms, the Company’s services, or the relationship between the parties shall be brought exclusively before the courts located within Ontario, Canada.
Before initiating formal legal action, both parties agree to attempt good-faith discussions to resolve disputes professionally and reasonably wherever possible.
18. Severability
If any provision of these Terms is determined by a court or legal authority to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.
19. Amendments and Updates
The Company reserves the right to modify, update, replace, or revise these Terms at any time without prior notice. Updated Terms become effective immediately upon publication or communication. Continued use of the Company’s services following such updates constitutes acceptance of the revised Terms.
20. Contact Information
For questions, legal notices, or concerns regarding these Terms and Conditions, Clients may contact:
Crab House Marketing
Ontario, Canada
Email: CrabHouseMarketing7@gmail.com
Website: Crabhousemarketing.com