Privacy Policy

Effective Date: May 13, 2026

Welcome to Crab House Marketing (“Company”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario laws.

This Privacy Policy explains how Crab House Marketing collects, uses, stores, shares, and protects information obtained through our website, social media platforms, advertisements, forms, communications, and services.

By using our website, contacting us, submitting information, or using our services, you agree to the practices described in this Privacy Policy.

 

1. Business Information

Crab House Marketing Ontario, Canada Email: crabhousemarketing.@gmail.com
Crab House Marketing provides services including, but not limited to:

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• Social media management

• Content creation

• Branding and visual identity

• Paid advertising management

• Marketing consulting

• Website and digital marketing support

• Creative and promotional services

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2. Information We Collect

We may collect personal and business information directly from you, automatically through website interactions, or through third-party platforms.

Information You Provide
Examples include:

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• Name

• Business name

• Email address

• Phone number

• Billing information

• Social media handles

• Project details and files

• Marketing preferences

• Messages submitted through forms, email, or direct messaging

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Information Collected Automatically
When visiting our website or interacting with our digital content, we may automatically collect:

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• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Referral sources

• Cookies and tracking data

• Website analytics information

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Information from Third Parties

We may receive information from:

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• Social media platforms

• Advertising platforms

• Analytics providers

• Payment processors

• Business partners

• Publicly available sources

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3. How We Use Information

We use collected information to:

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• Provide and manage services

• Communicate with clients and potential clients

• Respond to inquiries

• Create marketing materials and campaigns

• Improve website functionality and user experience

• Process payments and invoices

• Deliver advertisements and promotional content

• Analyze performance and engagement

• Maintain business records

• Prevent fraud, abuse, or unauthorized activity

• Comply with legal obligations

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We may also use information for internal business purposes such as research, service development, and improving marketing strategies.

 

4. Consent

By submitting personal information or using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

You may withdraw consent at any time where legally permitted by contacting us. However, withdrawing consent may limit our ability to provide certain services.

 

5. Cookies and Tracking Technologies

Our website and digital platforms may use cookies, analytics tools, pixels, and similar tracking technologies.

These technologies may be used to:

• Improve website functionality

• Understand visitor behavior

• Measure advertising performance

• Personalize content

• Support marketing and remarketing campaigns

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Users may disable cookies through browser settings, though some website features may not function properly.

 

6. Advertising and Analytics

We may use third-party advertising and analytics services including, but not limited to:

• Meta/Facebook Ads

• Instagram advertising tools

• Google Analytics

• Google Ads

• TikTok advertising tools

• Other marketing and analytics platforms

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These third parties may collect data through cookies, pixels, and tracking technologies in accordance with their own privacy policies.

Crab House Marketing is not responsible for the privacy practices of third-party platforms.

 

7. Sharing of Information

We do not sell personal information.

We may share information with:

• Service providers and contractors

• Advertising and analytics partners

• Payment processors

• Technology providers

• Professional advisors

• Legal authorities where required by law

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Information may also be shared if necessary to:

• Protect legal rights

• Prevent fraud or misuse

• Enforce agreements

• Comply with legal obligations

• Protect business operations or security

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8. Client Content and Intellectual Property

Clients may provide files, branding assets, photographs, videos, social media access, or other materials during projects.

Clients confirm they have the legal right to provide and use submitted materials.

Unless otherwise agreed in writing:

• Clients retain ownership of original materials they provide

• Crab House Marketing retains ownership of drafts, concepts, strategies, templates, and internal processes until final payment is received

• Crab House Marketing may display completed work in portfolios, social media, presentations, or promotional materials unless otherwise agreed in writing

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9. Payment Information

Payments may be processed through third-party payment providers.
Crab House Marketing does not store full payment card information on its own servers.
Users are responsible for reviewing the privacy and security practices of payment processors used during transactions.

 

10. Data Retention

We retain information only as long as reasonably necessary for:

• Business operations

• Legal obligations

• Accounting and tax requirements

• Service records

• Dispute resolution

• Security purposes

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We reserve the right to retain anonymized or aggregated information for analytical and business purposes.

 

11. Data Security

We implement reasonable administrative, technical, and organizational safeguards to help protect personal information.
However, no method of electronic transmission or storage is completely secure. Crab House Marketing cannot guarantee absolute security of information transmitted online.
Users provide information at their own risk.

 

12. International Data Transfers

Because online services and third-party providers may operate internationally, personal information may be processed or stored outside Canada.
By using our services, users acknowledge and consent to such transfers where permitted by law.

 

13. Third-Party Links and Platforms
Our website, content, or communications may contain links to external websites or third-party services.
We are not responsible for the privacy practices, policies, content, or security of external websites or services.
Users access third-party platforms at their own discretion and risk.
 

14. User Rights

Subject to applicable laws, individuals may have the right to:

• Request access to personal information

• Request correction of inaccurate information

• Withdraw consent where applicable

• Request deletion where legally permitted

• Ask questions regarding privacy practices

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Requests may be submitted through our contact information.
We may require verification of identity before responding to requests.

 

15. Children’s Privacy

Our services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children without appropriate consent.
If we become aware that information from a child has been collected improperly, we will take reasonable steps to delete it.

 

16. Limitation of Liability
To the fullest extent permitted by applicable law, Crab House Marketing shall not be liable for:

• Unauthorized access to information

• Data breaches caused by third parties

• Technical failures

• Website interruptions

• Loss of data

• Indirect, incidental, or consequential damages arising from use of our services or website

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Users acknowledge that internet-based communications and storage systems involve inherent risks.

 

17. Compliance With Laws
Crab House Marketing operates in accordance with applicable Canadian privacy laws and regulations. Users are responsible for ensuring their own compliance with applicable laws when using our services.
Nothing in this Privacy Policy creates a contractual relationship beyond what is required by applicable law.

 

18. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time without prior notice.
Changes become effective immediately upon posting to the website.
Continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

 

19. Contact Information

Questions, requests, or concerns regarding this Privacy Policy may be directed to:
Crab House Marketing Ontario, Canada Email: crabhousemarketing7@gmail.com
20. Website Terms Acknowledgment
By accessing our website or using our services, users acknowledge that they have read, understood, and agreed to this Privacy Policy.